Enterprise Cloud Contact Center Software consulting and Services

Enjoy purpose-built cloud contact center services with EES for personalized digital interactions and increase customer satisfaction. Our user-centric multichannel cloud computing consulting services comprise advanced and industry-leading features providing advantages of improved workforce engagement, in-depth customer experience analytics, and enterprise-class employee collaboration. We have appropriately architected CCaaS ensuring unsurpassed availability, security, flexibility, and disaster recovery for superior business continuity.

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Our Areas of Expertise

There is no need to compromise on customer service agility, workflows efficiency, and intuitive user interfaces!

EES has devised efficient yet simple to use, innovative yet easy to set up cloud contact center solutions pre-integrated with fundamental industry systems, making them suitable for every business. Offering pleasant customer experiences is easier with us because we have affordable cloud solutions consulting services and innovative software to turn your organization into a high-performing team with top-class automation. Being the cloud computing expert, we have tools pre-equipped with AI to help you meet particular business needs.

Our automated systems, especially skills-based routing, are highly intuitive, maximizing operational efficiency. The deployed software with the latest communications technology makes sure that your company is equipped with suitable candidates and sufficient staff to manage multiple customers simultaneously. We utilize various engagement, and management tools in cloud computing managed services for streamlining global-scale teams and their efforts with the organization’s objectives.

Our cloud solutions consulting services have exclusive voice-based self-service software offering plenty of beneficial functions such as collecting the caller information. The call monitoring software helps you maintain the record for future security concerns.

Our contact center cloud solutions are effortlessly scaled up or down as per the demand of the organization’s workforce and customers. You can keep the workflow consistent without putting strain on your budget. No more extended downtimes negatively impacting your reputation.

EES contact center technology has the required AI algorithms and insights tools available for analyzing customer interaction. With our analytics, you will be able to improve the customer experience for quick business success. We help you determine your user’s approach, thoughts, needs, and behaviors to make necessary changes per consumers’ preferences. Deliver exceptional experiences that your customers will appreciate!

EES, a cloud computing consulting company in the USA, will provide you with one platform featuring all aspects necessary for communicating seamlessly with the users. Our top-class software keeps every channel engaged (voice or digital) with automation (low-code, no-code, and custom-code tools). Enjoy trouble-free interaction, whether it is between globally spread departments or nationwide consumers.

To make a better working environment and exceed customers’ service expectations, we enforce the cloud computing consulting services with software precisely designed to let you view and manage all customer conversations regardless of the method (chatbots or chats, messaging or in-app messaging, emails, social media accounts, mobiles).

With EES, high-end cloud computing consulting services, and software, you will put multiple problems to an end. For instance, avoidable human error and duplicated effort. We can be your agents’ reliable partner for keeping them one step ahead of the callers as we provide them the required information regarding earlier purchases, billing history, etc. We know how to minimize the average hold and response times.

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Advantages of Cloud Contact Center

Speed of Deployment

Apart from saving you from paying hefty prices for hardware or software licenses, a cloud contact center saves your time by ensuring quicker deployment. Use your time building your business as you don’t have to set an extensive hardware system.

Scalability

On premise, contact centers need days for increasing or reducing infrastructures to meet the needs. But with cloud center, you get easy and quick-to-scale features to keep your consumer interactions flowing.

Flexibility

As long as you have the authorization, you have the freedom to add a new user or delete the old ones. Increasing and decreasing calls are in your hand.

Global Scale

With cloud computing, you are encouraged to hire the best candidate without worrying about their geographical locations, as the employees will be allowed to work remotely with no limitations.

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Cloud is the infrastructure and accelerator
of Modern Software Delivery. 

How Do We Help?

IT infrastructure assessment

To provide custom-centric cloud computing consulting services and cater to the ever-changing IT landscape, we have skilled technical teams of cloud consultants, business analysts, engineers, and developers ready to study your organization’s IT infrastructure, explore the technical feasibility and understand business goals better. We effortlessly identify the possible vulnerabilities or pain points to strategize risk-free cloud migration. Our consultants closely monitor technical compatibility as well as dependencies.

Planning

We orchestrate a clear roadmap of a futuristic cloud computing architecture based on the acquired data. Our secure and compliant deployment strategies guarantee to optimize your output. In this phase, you will be provided with a comprehensive cloud adoption plan laid out with immense effort. We pick the consulting solution well-matched to your business from multiple deployment models.

Make your cloud journey as trouble-free as possible!

Development and deployment

Once our cloud experts have planned out strategic procedures for cloud adoption, we move on to its implementation. Following the best industry practices, we deploy cloud infrastructure smoothly while maintaining the standards. Our consultants will help you migrate the selected applications and data. This phase comprises execution, migration, and expansion.

Ongoing support

EES is a cloud computing consulting company in the USA known for helping you maintain efficient cloud resource usage after deployment to optimize the workflow. We ensure that you are reaping the benefits of a safe, reliable, and high-performing cloud contact center. Our consultants take full responsibility for incorporating the advanced and revolutionary operational practices to evaluate the new and refine the existing procedures. We also outspread your cloud computing consulting services portfolio, perform compliance checks, and arrange team member training.

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Why should you work with EES?

Free Estimations

Our cloud computing consulting services are not only cost-saving, but we also don’t charge a penny for estimations of cloud computing solutions streamlined with your business goals.

24/7 Customer Support

EES customer support team is vigilant and responsive. Offering supreme customer service, we are always ready to resolve issues of valuable clients with tailor-made solutions. Our cloud consultancy benefits your workflow in multiple ways.

Expertise

Over the past years, EES has felt pride in serving SMEs and Fortune 500 companies and taking their businesses to another level of success. We have a diverse team of cloud experts to handle smooth cloud transition, infrastructure management, cloud maintenance and customization, application development, and security consulting.

Technology

EES, one of the best cloud computing consulting companies in the USA, respects advancing technologies used in cloud migration to fulfill future business needs. That is why we focus on developing and implementing incomparable technologies suitable for the project.

Our Technology Partners

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What our Clients Say

One of the amazing IT Solution Company in the Market now.

If you’re looking for a quality service with a value for money, i’ll recommend EES Inc.

   Eustaquio Follosco Jr

EES Inc is a great company. Highly professional employee and reliable company.

Communicates well. Highly recommended.

Alexsandra Jane Parulan

Depth of knowledge and the ability to accomplish complicated tasks

in a time crunch is phenomenal. Jimmy Helped build our data center from the

ground up without hiccups in a high-stress environment while training up

employees on how to operate and use it. Couldn’t be happier.

William Wallace

EES was the Enterprise Network Architect at Austin Energy for the EMS

and ADMS Control System Network Infrastructure. Excellent knowledge, experience,

and work ethic.You can always count on EES on providing the best solutions for your business.

Andy Ibarra

 

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